Wizz Air has announced ‘Customer First’, a revolution in its approach to passengers

On 3 April 2025, Wizz Air surprised all its passengers by announcing its transformation plan called ‘Customer First’. The plan is to revolutionise Wizz Air's approach to customers. The Hungarian airline wants to base the change on four pillars: product, price, service and communication. As part of Customer First, Wizz Air commits to to things such as investing 14 billion euros in improving the quality of the airline's operations, guaranteeing the lowest ticket prices on the market with no hidden taxes, and disrupted journeys as a result of delays or cancellations to be dealt with within 7 days, with funds then returned to passengers' accounts within 24 hours.