Refund for a trip to Dubai in 2026 - passenger rights

Passenger rights - trip to the UAE canceled due to the situation in the Middle East in 2026

In the event of cancellation of a trip to the Middle East to the United Arab Emirates in 2026, travelers have specific rights under national and EU regulations. The Travel Services Act provides for reimbursement in situations where the trip cannot take place due to force majeure or other extraordinary circumstances occurring in the region. In accordance with Article 47 of the Travel Services Act and Directive 2015/2302, organizers are required to refund the money.

How to get a refund for a trip to Dubai booked through a travel agency? Art. 47(4) of the Travel Events Act

If you are wondering how to get a refund for a canceled trip to Dubai before the start of the travel event, it is worth referring to Art. 47(4) of the Travel Events Act. In 2026, amid the armed conflict in the Middle East, many travel agencies are offering full refunds, ensuring customer safety even before the tour begins. Refunds are available both directly from the travel agency listed in the register of travel agencies and from the Tourism Assistance Fund (TFP). Only individuals who have purchased a tour package—that is, a package consisting of at least two different travel services—in accordance with the Act on Tour Packages and Related Travel Services are eligible to receive assistance from the TFP. The fund is administered by the Insurance Guarantee Fund (UFG).

Canceling a trip to Dubai without penalty due to unavoidable and extraordinary circumstances

In a situation where it is necessary to cancel a trip to Dubai without penalty due to unavoidable and extraordinary circumstances, the nature of the tour package and the legal provisions governing passenger rights are of key importance. Pursuant to Article 47(4) of the Act on Tourist Events, a full refund from the travel agency is possible in the event of extraordinary circumstances in a given country or its immediate vicinity that affect the transportation of travelers. This allows customers to safely cancel their trip without financial consequences when events such as armed conflicts, health threats, or other situations preventing the tour from taking place occur. Simply request a refund, and the travel agency will process it automatically due to the situation.

When planning a trip to the Emirates and Dubai itself, it’s worth checking out the Dubai Guide, as well as our offerings, which include trips to Dubai, as well as attractions in Dubai such as yacht cruises.

Frequently Asked Questions (FAQ)

1. How do I get a refund for a trip to Dubai?

In the event of situations such as armed conflicts, health risks, or other circumstances preventing the tour from taking place, simply request a refund, and the travel agency will process the refund automatically due to the occurrence of the situation.

2. Who is eligible for the Tourist Assistance Fund?

Only individuals who have purchased a tour package—that is, a package consisting of at least two different travel services—are eligible to use the TFP.

3. When does Polish law allow for a free cancellation of a trip?

Free cancellation of a trip is generally possible only in the event of unavoidable and extraordinary circumstances.